The official home of The Cookie cafe, bar and music venue in Leicester

Privacy Policy


Our Privacy Policy

The Cookie and associated companies Privacy policy.

 The Cookie Privacy Policy

At The Cookie we love welcoming you, whether it’s for a pint in our lovely bar and garden, to check out some of the hottest upcoming gigs or visiting one of our club nights too. Obviously, we don’t want you to miss out on anything so we like to keep in touch by dropping super exciting updates straight in your inbox to save you the work of having to keep an eye out yourself. In order to do this, The Cookie (hereafter referred to as, ‘we’, ‘our’ or ‘us’) collect bits of information from you and we do this in a variety of ways to make sure you only hear about things that you’re interested in. This privacy policy will explain the types of information we collect and what this information will be used for. If you are unsure about anything in this policy, would like any point explaining further,, please email us at


Below we have outlined the ways in which we collect your information:

·       When you buy a ticket to any event at The Cookie

·       If you sign up to the The Cookie mailing list

·       If you respond to a promotion or enter a competition

·       If you visit the The Cookie website 

·       When you log in to the WiFi at the venue 

·       If you contact us directly via email or on the telephone

What information we collect


How long do we keep this for?

Your Name (First & Last)


We’re all friends here and it’s important to us that we address you like a friend so you can have a pleasant and personal experience with us, we can’t do that without your name. 

We’ll keep this for up to 8 years after your last interaction with us. That interaction could be by booking a ticket, signing up to our mailing list or sending us an email. 


We promote shows all over the country so we use your postcode to keep you up to date on exciting things we may be working on near you (but only if you’ve asked us to let you know). 

We’ll keep this for no longer than 8 years, at which point we’ll ask you to update your information and let us know you’re still happy for us to use this. 

If you’ve given us your address for a competition, we’ll use this to send you your prize and then delete the info. 

IP Address & Device type.


Like most companies we have Cookies installed on our website so that we can track visitors (this is just a small piece of code inserted into a website’s HTML). We use Cookies to target adverts at people online who have visited our website. We also can see information such as the device you use to access our website, and this helps to inform us on how to provide the best customer experience for you. 

You can clear your Cookies at any point and details of how to do this are on our Cookies policy.

Email address

If you have opted in to receive marketing emails from us then we’ll use this to keep you up to date with everything going on at The Cookie. You can opt out of these emails by clicking the ‘unsubscribe’ button at the bottom of any email we send you or by emailing or writing to us with your details.  

We’ll keep this for up to 8 years after your last interaction with us. That interaction could be by booking a ticket, signing up to our mailing list or sending us an email.

Date of birth

This is to help us get a better understanding of our audience and to send you information about the gigs we think you’ll like. 

By signing up to our mailing list or buying a ticket you’re confirming that you are over 13. If this is not the case, please email to have your details removed. We also use your D.O.B to make sure we’re not sending you any promotions related to alcohol if you’re under 18. 

As your D.O.B stays the same we’ll hold this information for as long as you’re opted in to our mailing lists (we’ll check in with you regularly to see that you still want to be on our database).

Mobile number 

To send you reminders and promotional texts for future events, sometimes even free drinks and upgrades!  Please note we have to pass your mobile number on to an external company who send out text messages on our behalf. 

We keep this for up to 8 years since your last interaction. 

Musical interests

The reason you’re here in the first place! This information is important so that we can keep you up to date on the events that matter most to you. 

We realise people’s interests change regularly, we’ll keep this information on file for 8 years, but you can update your preferences at any time by getting in contact with the DPO with your name, email address and changes in preference. 

CCTV Images and audio recordings


To assist in keeping members of the public, visitors, employees and contractors safe whilst on our premises.

To help reduce crime and disorder on Cookie premises

To improve crime detection and provide evidence in legal claims or prosecutions

The Cookie has several different CCTV systems in it premises which all have a recording function which records over existing data when the storage is full. These systems are set up to record data for a minimum of 31 days in normal circumstances. Data on the CCTV systems will be deleted after 3 months if not already over written by the normal function of the CCTV system. Copies may be made of CCTV recordings and kept for 3 years when part of legal proceedings or where we have reasonable grounds to expect the will form part of legal proceedings.

Accident Records


We have a legal duty to record accidents and accident records form part of the information gathered by The Cookie. 

We use accident anonymised data to monitor safety performance within The Cookie operations.

We keep these records for 8 years. 

We will remove personal information from records after 8 years. We will use anonymised data indefinitely or until it is no longer used in monitoring safety to the company.


We work hard to deliver great concerts, festivals and club nights, so from time to time we might also contact you for market research purposes to help us achieve this. We respect your privacy and will never share your information with third parties unless you give your consent. 

Your rights

You have lots of important rights in regard to your data, they’re important to us too. You can get to grips with them below. 

-        The right to be informed about how your data is used and collected – hopefully we’ve explained ourselves well enough here but if you have any further questions then please give us a shout. 

-        The right to request what personal information we have on file - you can request this by getting in touch with us at please note it takes a little while to pull this together but we’ll be as quick as we can and will make sure we get it over to you no later than one month after requested.

-        The right to make sure your information is correct and up to date - if you want to update any of your information, including your marketing preferences, you can email us and we’ll update this within a month.

-        The right to ask us to move your data to another company in a safe and secure way.


If you decide that our news and updates no longer take your fancy, you can opt out at any time by clicking the ‘Unsubscribe’ button at the bottom of any of the emails you get from us, or by getting in touch with us directly via email or through the post. Our contact details are below or on the contact page of our website. We’ll be as quick as we can but please note it can take up to a month from when we receive your message to get you unsubscribed. 

If you’d like to say goodbye for good, it will be a shame to see you go but we respect your decision (don’t worry you’ll be welcome back any time). We can delete all the data we hold on you and sever all ties, just get in touch with us to let us know but don’t forget to include your name, address, and/or email address when you contact us. 


Please note that if you joined our mailing list by booking a ticket through Gigantic Tickets or See Tickets, for any The Cookie promoted event or for one of our venues before 25th May 2018, we have a legitimate interest in continuing to send you marketing emails. We have conducted a legitimate interest assessment for this data. You’re able to opt out of these emails at any time by clicking the link on any of our emails or by contacting our data protection officer at


Contact Us

If you have any questions related to this privacy policy, your rights or need information on your data then don’t hesitate to get in contact with us via post using the addresses below, via telephone using the numbers below or via the contact page on our website.


68 Highstreet, Leicester, LE1 5YP


Email the Data Protection Officer (


Opening Times:

Monday - Thursday: 12:00 - 23:00

Friday & Saturday: 12:00 - 01:00

Sunday: 12:00 - 17:00


The Cookie

68 High St, Leicester


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