What information we collect

Why

How long do we keep this for?

Your Name (First & Last)

We’re all friends here and it’s important to us that we address you like a friend so you can have a pleasant and personal experience with us, we can’t do that without your name. 

We’ll keep this for up to 8 years after your last interaction with us. That interaction could be by booking a ticket, signing up to our mailing list or sending us an email. 

Address

We promote shows all over the country so we use your postcode to keep you up to date on exciting things we may be working on near you (but only if you’ve asked us to let you know). 

We’ll keep this for no longer than 8 years, at which point we’ll ask you to update your information and let us know you’re still happy for us to use this. 

If you’ve given us your address for a competition, we’ll use this to send you your prize and then delete the info. 

IP Address & Device type.

Like most companies we have Cookies installed on our website so that we can track visitors (this is just a small piece of code inserted into a website’s HTML). We use Cookies to target adverts at people online who have visited our website. We also can see information such as the device you use to access our website, and this helps to inform us on how to provide the best customer experience for you. 

You can clear your Cookies at any point and details of how to do this are on our Cookies policy.

Email address

If you have opted in to receive marketing emails from us then we’ll use this to keep you up to date with everything going on at The Cookie. You can opt out of these emails by clicking the ‘unsubscribe’ button at the bottom of any email we send you or by emailing or writing to us with your details.  

We’ll keep this for up to 8 years after your last interaction with us. That interaction could be by booking a ticket, signing up to our mailing list or sending us an email.

Date of birth

This is to help us get a better understanding of our audience and to send you information about the gigs we think you’ll like. 

By signing up to our mailing list or buying a ticket you’re confirming that you are over 13. If this is not the case, please email dpo@thecookieleicester.co.uk to have your details removed. We also use your D.O.B to make sure we’re not sending you any promotions related to alcohol if you’re under 18. 

As your D.O.B stays the same we’ll hold this information for as long as you’re opted in to our mailing lists (we’ll check in with you regularly to see that you still want to be on our database).

Mobile number 

To send you reminders and promotional texts for future events, sometimes even free drinks and upgrades!  Please note we have to pass your mobile number on to an external company who send out text messages on our behalf. 

We keep this for up to 8 years since your last interaction. 

Musical interests

The reason you’re here in the first place! This information is important so that we can keep you up to date on the events that matter most to you. 

We realise people’s interests change regularly, we’ll keep this information on file for 8 years, but you can update your preferences at any time by getting in contact with the DPO with your name, email address and changes in preference. 

CCTV Images and audio recordings

To assist in keeping members of the public, visitors, employees and contractors safe whilst on our premises.

To help reduce crime and disorder on Cookie premises

To improve crime detection and provide evidence in legal claims or prosecutions

The Cookie has several different CCTV systems in it premises which all have a recording function which records over existing data when the storage is full. These systems are set up to record data for a minimum of 31 days in normal circumstances. Data on the CCTV systems will be deleted after 3 months if not already over written by the normal function of the CCTV system. Copies may be made of CCTV recordings and kept for 3 years when part of legal proceedings or where we have reasonable grounds to expect the will form part of legal proceedings.

Accident Records

We have a legal duty to record accidents and accident records form part of the information gathered by The Cookie. 

We use accident anonymised data to monitor safety performance within The Cookie operations.

We keep these records for 8 years. 

We will remove personal information from records after 8 years. We will use anonymised data indefinitely or until it is no longer used in monitoring safety to the company.